Position： Home> Lifelong Education> Continuing Education> Learner Services> Professional Skills Enhancement>Vocational Skills Certification
Call Center Attendant
Personnel engaged in information inquiry, business consultation and acceptance, complaint handling, customer retention and call management.
Training Level
• Level 4/Intermediate
• Level 3/Advanced
People Suitable
• College students
• Employees who would like to further enhance skillsets
• Individuals who are interested in undergoing career transition training
Knowledge System Framework
Call Center Attendant (Level 4)
• Professional ethics and basic knowledge
• Customer service communication skills
• Marketing and user experience
• Customer relationship management
• Self-healing for psychological crises in the workplace
• Data analysis tool: fun learning excel
• Learn Word2019 exquisite typesetting step by step
• Essential skills for PPT basics & progression
• Call center attendant core skills intensive training
Call Center Attendant (Level 3)
• Professional ethics and basic knowledge
• Customer service communication skills
• Marketing and user experience
• Customer relationship management
• Self-healing for psychological crises in the workplace
• Data analysis tool: fun learning excel
• Learn Word2019 exquisite typesetting step by step
• Essential skills for PPT basics & progression
• Data filtering and data analysis
• Leadership shaping: proven coaching techniques
• Call center attendant core skills intensive training
Training Level
• Level 4/Intermediate
• Level 3/Advanced
People Suitable
• College students
• Employees who would like to further enhance skillsets
• Individuals who are interested in undergoing career transition training
Knowledge System Framework
Call Center Attendant (Level 4)
• Professional ethics and basic knowledge
• Customer service communication skills
• Marketing and user experience
• Customer relationship management
• Self-healing for psychological crises in the workplace
• Data analysis tool: fun learning excel
• Learn Word2019 exquisite typesetting step by step
• Essential skills for PPT basics & progression
• Call center attendant core skills intensive training
Call Center Attendant (Level 3)
• Professional ethics and basic knowledge
• Customer service communication skills
• Marketing and user experience
• Customer relationship management
• Self-healing for psychological crises in the workplace
• Data analysis tool: fun learning excel
• Learn Word2019 exquisite typesetting step by step
• Essential skills for PPT basics & progression
• Data filtering and data analysis
• Leadership shaping: proven coaching techniques
• Call center attendant core skills intensive training
